/* FCC Support Center (Phase 6) - household surface */

.support-center-shell {
  display: grid;
  gap: 16px;
  padding: 16px;
  max-width: 1080px;
  margin: 0 auto;
  box-sizing: border-box;
}

.support-center-hero-card,
.support-center-quick-chips,
.support-center-summary-row,
.support-center-list-card {
  background: rgba(255, 255, 255, 0.9);
  border-radius: 24px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  box-shadow: 0 18px 42px rgba(15, 23, 42, 0.08);
  padding: 18px;
  transition: transform 180ms ease, box-shadow 220ms ease, border-color 220ms ease;
}

.support-center-hero-card:hover,
.support-center-quick-chips:hover,
.support-center-summary-row:hover,
.support-center-list-card:hover {
  transform: translateY(-1px);
  box-shadow: 0 22px 46px rgba(15, 23, 42, 0.1);
}

.support-hero-eyebrow {
  margin: 0 0 6px;
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #475569;
}

.support-hero-title {
  margin: 0;
  font-size: 1.6rem;
  letter-spacing: -0.02em;
  color: #0f172a;
}

.support-hero-body {
  margin: 10px 0 0;
  font-size: 1rem;
  line-height: 1.5;
  color: #334155;
}

.support-hero-actions {
  margin-top: 14px;
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.support-hero-meta {
  margin: 12px 0 0;
  color: #64748b;
  font-size: 0.86rem;
}

.support-btn {
  border: 0;
  border-radius: 14px;
  min-height: 44px;
  padding: 10px 16px;
  font: inherit;
  font-weight: 600;
  cursor: pointer;
  transition: transform 140ms ease, box-shadow 180ms ease, opacity 140ms ease;
}

.support-btn:hover {
  transform: translateY(-1px);
}

.support-btn:active {
  transform: translateY(0);
}

.support-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
  transform: none;
}

.support-btn-primary {
  background: #0f172a;
  color: #fff;
  box-shadow: 0 8px 18px rgba(15, 23, 42, 0.2);
}

.support-btn-secondary {
  background: #e2e8f0;
  color: #0f172a;
}

.support-btn-small {
  min-height: 36px;
  padding: 8px 12px;
  font-size: 0.86rem;
}

.support-chip-row {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.support-chip {
  border: 1px solid rgba(15, 23, 42, 0.12);
  background: rgba(255, 255, 255, 0.92);
  color: #1e293b;
  border-radius: 999px;
  min-height: 42px;
  padding: 8px 14px;
  font: inherit;
  font-size: 0.9rem;
  font-weight: 600;
  cursor: pointer;
  transition: transform 140ms ease, background 180ms ease, border-color 180ms ease;
}

.support-chip:hover {
  transform: translateY(-1px);
  border-color: rgba(15, 23, 42, 0.2);
  background: rgba(248, 250, 252, 0.98);
}

.support-summary-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.support-summary-card {
  border: 1px solid rgba(15, 23, 42, 0.12);
  border-radius: 18px;
  background: #fff;
  min-height: 84px;
  display: flex;
  flex-direction: column;
  justify-content: center;
  gap: 4px;
  padding: 10px 12px;
  cursor: pointer;
  text-align: left;
  transition: transform 140ms ease, border-color 180ms ease, box-shadow 180ms ease;
}

.support-summary-card:hover {
  transform: translateY(-1px);
  border-color: rgba(15, 23, 42, 0.22);
}

.support-summary-card.is-active {
  border-color: #0f172a;
  box-shadow: 0 0 0 1px rgba(15, 23, 42, 0.08);
}

.support-summary-label {
  color: #334155;
  font-size: 0.85rem;
  font-weight: 600;
}

.support-summary-value {
  color: #0f172a;
  font-size: 1.3rem;
  font-weight: 700;
}

.support-list-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 10px;
}

.support-list-title {
  margin: 0;
  font-size: 1.05rem;
  color: #0f172a;
}

.support-ticket-list {
  display: grid;
  gap: 10px;
}

.support-ticket-card {
  position: relative;
  display: block;
  width: 100%;
  text-align: left;
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 18px;
  background: #fff;
  padding: 12px 42px 12px 12px;
  cursor: pointer;
  transition: transform 160ms ease, border-color 180ms ease, box-shadow 200ms ease;
}

.support-ticket-card:hover {
  transform: translateY(-1px);
  border-color: rgba(15, 23, 42, 0.18);
  box-shadow: 0 10px 24px rgba(15, 23, 42, 0.08);
}

.support-ticket-top {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: flex-start;
}

.support-ticket-title {
  margin: 0;
  font-size: 0.97rem;
  color: #0f172a;
}

.support-ticket-meta {
  margin-top: 8px;
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.support-category-pill {
  border-radius: 999px;
  background: #f1f5f9;
  color: #334155;
  font-size: 0.76rem;
  font-weight: 600;
  padding: 4px 8px;
}

.support-status-pill {
  border-radius: 999px;
  font-size: 0.75rem;
  font-weight: 700;
  padding: 4px 8px;
  white-space: nowrap;
}

.support-status-pill.is-open {
  background: #dbeafe;
  color: #1d4ed8;
}

.support-status-pill.is-waiting-you {
  background: #fef3c7;
  color: #92400e;
}

.support-status-pill.is-waiting-support {
  background: #ede9fe;
  color: #6d28d9;
}

.support-status-pill.is-resolved {
  background: #dcfce7;
  color: #166534;
}

.support-status-pill.is-closed {
  background: #e2e8f0;
  color: #475569;
}

.support-updated-time {
  font-size: 0.75rem;
  color: #64748b;
}

.support-unread-dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: #0ea5e9;
  box-shadow: 0 0 0 2px #ecfeff;
  animation: supportPulseUnread 1500ms ease-in-out infinite;
}

.support-ticket-preview {
  margin: 8px 0 0;
  font-size: 0.86rem;
  line-height: 1.45;
  color: #475569;
}

.support-ticket-chevron {
  position: absolute;
  right: 13px;
  top: 50%;
  transform: translateY(-50%);
  color: #94a3b8;
  font-size: 1.15rem;
  transition: transform 140ms ease, color 140ms ease;
}

.support-ticket-card:hover .support-ticket-chevron {
  transform: translate(2px, -50%);
  color: #64748b;
}

.support-empty,
.support-list-loading,
.support-list-error {
  border: 1px dashed rgba(15, 23, 42, 0.18);
  border-radius: 18px;
  padding: 16px;
  text-align: center;
}

.support-empty-title {
  margin: 0;
  color: #0f172a;
  font-size: 1.05rem;
}

.support-empty-body {
  margin: 8px 0 12px;
  color: #475569;
  line-height: 1.5;
}

.support-empty-soft {
  background: #f8fafc;
}

.support-list-error-actions {
  margin-top: 10px;
}

.support-list-error-inline {
  margin-bottom: 10px;
  text-align: left;
}

.support-skeleton-row,
.support-skeleton-card {
  border-radius: 12px;
  background: linear-gradient(
    90deg,
    rgba(148, 163, 184, 0.15) 0%,
    rgba(148, 163, 184, 0.28) 40%,
    rgba(148, 163, 184, 0.15) 100%
  );
  background-size: 240px 100%;
  animation: supportShimmer 1.2s linear infinite;
}

.support-skeleton-title {
  height: 20px;
  width: 40%;
  margin: 6px auto 14px 0;
}

.support-skeleton-card {
  border-radius: 16px;
  padding: 12px;
  margin-top: 10px;
}

.support-skeleton-line {
  height: 12px;
  width: 100%;
  margin-top: 8px;
}

.support-skeleton-line.short {
  width: 68%;
}

.support-skeleton-chat {
  height: 48px;
  margin-top: 12px;
}

.support-skeleton-chat.short {
  width: 72%;
}

/* Sheets */
#fccSupportCenterRoot {
  position: fixed;
  inset: 0;
  z-index: 1250;
  pointer-events: none;
}

#fccSupportCenterRoot:not(:empty) {
  pointer-events: auto;
}

body.fcc-support-sheet-open {
  overflow: hidden;
}

.support-sheet-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.42);
  backdrop-filter: blur(6px);
  -webkit-backdrop-filter: blur(6px);
  animation: supportFadeIn 220ms ease;
}

.support-sheet {
  position: absolute;
  left: 50%;
  top: 50%;
  transform: translate(-50%, -50%);
  width: min(100% - 24px, 760px);
  max-height: min(90vh, 920px);
  background: rgba(255, 255, 255, 0.98);
  border-radius: 24px;
  border: 1px solid rgba(15, 23, 42, 0.1);
  box-shadow: 0 22px 60px rgba(15, 23, 42, 0.2);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  animation: supportSheetIn 280ms cubic-bezier(0.22, 1, 0.36, 1);
}

.support-sheet-handle {
  width: 54px;
  height: 5px;
  border-radius: 999px;
  background: #cbd5e1;
  margin: 10px auto 2px;
}

.support-sheet-head {
  padding: 8px 16px 0;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.support-sheet-title {
  margin: 0;
  font-size: 1.15rem;
  color: #0f172a;
}

.support-icon-btn {
  border: 0;
  background: #e2e8f0;
  color: #0f172a;
  width: 34px;
  height: 34px;
  border-radius: 999px;
  font-size: 1.3rem;
  line-height: 1;
  cursor: pointer;
  transition: background 140ms ease, transform 140ms ease;
}

.support-icon-btn:hover {
  background: #cbd5e1;
  transform: scale(1.02);
}

.support-sheet-body {
  padding: 12px 16px 8px;
  overflow: auto;
}

.support-field-label {
  display: block;
  margin: 10px 0 6px;
  font-size: 0.84rem;
  color: #334155;
  font-weight: 600;
}

.support-field-input {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid rgba(15, 23, 42, 0.14);
  border-radius: 14px;
  padding: 10px 12px;
  font: inherit;
  color: #0f172a;
}

.support-field-input.is-error {
  border-color: #dc2626;
}

.support-field-textarea {
  min-height: 130px;
  resize: vertical;
}

.support-field-textarea-sm {
  min-height: 92px;
}

.support-field-error {
  margin: 6px 0 0;
  font-size: 0.75rem;
  color: #dc2626;
}

.support-field-upload-row {
  margin-top: 10px;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 10px;
  align-items: center;
}

.support-field-upload-row input[type="file"] {
  width: 1px;
  height: 1px;
  opacity: 0;
  position: absolute;
  pointer-events: none;
}

.support-upload-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 38px;
  border-radius: 10px;
  background: #e2e8f0;
  color: #0f172a;
  padding: 8px 10px;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
}

.support-upload-name {
  color: #64748b;
  font-size: 0.8rem;
  word-break: break-word;
}

.support-attachment-picker {
  margin-top: 12px;
  padding: 12px;
  border-radius: 18px;
  background: #f8fafc;
  border: 1px solid rgba(148, 163, 184, 0.32);
}

.support-attachment-help {
  margin: 8px 0 0;
  color: #64748b;
  font-size: 0.76rem;
}

.support-attachment-dropzone {
  margin-top: 10px;
  border: 1px dashed rgba(148, 163, 184, 0.65);
  border-radius: 14px;
  min-height: 44px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 8px 10px;
  text-align: center;
  color: #64748b;
  font-size: 0.77rem;
}

.support-attachment-pending-list {
  margin-top: 10px;
  display: grid;
  gap: 8px;
}

.support-attachment-item {
  display: grid;
  grid-template-columns: 52px minmax(0, 1fr) auto;
  gap: 10px;
  border-radius: 16px;
  border: 1px solid rgba(148, 163, 184, 0.28);
  background: rgba(255, 255, 255, 0.92);
  box-shadow: 0 8px 20px rgba(15, 23, 42, 0.08);
  padding: 8px;
  align-items: center;
}

.support-attachment-thumb {
  width: 52px;
  height: 52px;
  border-radius: 12px;
  background: #e2e8f0;
  display: flex;
  align-items: center;
  justify-content: center;
  overflow: hidden;
}

.support-attachment-thumb img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.support-attachment-file-icon {
  font-size: 1rem;
  color: #334155;
}

.support-attachment-meta {
  min-width: 0;
}

.support-attachment-meta-top {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px;
}

.support-attachment-name {
  margin: 0;
  font-size: 0.79rem;
  color: #0f172a;
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-attachment-size {
  margin: 0;
  font-size: 0.72rem;
  color: #64748b;
}

.support-attachment-progress {
  margin-top: 6px;
}

.support-attachment-progress-track {
  position: relative;
  display: block;
  width: 100%;
  height: 5px;
  border-radius: 999px;
  background: #e2e8f0;
  overflow: hidden;
}

.support-attachment-progress-bar {
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 0;
  background: linear-gradient(90deg, #38bdf8, #0284c7);
  transition: width 180ms ease;
}

.support-attachment-status {
  display: block;
  margin-top: 5px;
  color: #64748b;
  font-size: 0.71rem;
}

.support-attachment-status.is-success {
  color: #16a34a;
}

.support-attachment-status.is-failed,
.support-attachment-error {
  color: #dc2626;
}

.support-attachment-error {
  display: block;
  font-size: 0.71rem;
  margin-top: 2px;
}

.support-attachment-actions {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.support-attach-action {
  border: 1px solid rgba(148, 163, 184, 0.4);
  border-radius: 10px;
  background: #fff;
  color: #334155;
  min-height: 30px;
  font-size: 0.72rem;
  font-weight: 600;
  padding: 0 8px;
  cursor: pointer;
}

.support-attach-action.is-danger {
  color: #b91c1c;
}

.support-toggle-row {
  margin-top: 12px;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: #334155;
  font-size: 0.88rem;
}

.support-sheet-actions {
  padding: 10px 16px 14px;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
}

.support-sheet-actions-spread {
  justify-content: space-between;
}

.support-detail-meta {
  margin: 6px 0 0;
  color: #64748b;
  font-size: 0.8rem;
}

.support-detail-pills {
  padding: 8px 16px 4px;
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.support-thread {
  padding: 4px 16px 0;
  overflow: auto;
  max-height: 44vh;
}

.support-message-row {
  display: flex;
  margin: 8px 0;
}

.support-message-row.is-support {
  justify-content: flex-start;
}

.support-message-row.is-household {
  justify-content: flex-end;
}

.support-message-bubble {
  max-width: min(88%, 560px);
  border-radius: 16px;
  padding: 10px 12px;
  box-shadow: 0 6px 14px rgba(15, 23, 42, 0.08);
}

.support-message-row.is-support .support-message-bubble {
  background: #f1f5f9;
  color: #0f172a;
}

.support-message-row.is-household .support-message-bubble {
  background: #e0f2fe;
  color: #0f172a;
}

.support-message-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  font-size: 0.73rem;
  color: #475569;
}

.support-message-body {
  margin: 6px 0 0;
  line-height: 1.45;
  white-space: pre-wrap;
}

.support-message-attachments {
  margin-top: 8px;
  display: grid;
  gap: 8px;
}

.support-message-image-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 8px;
}

.support-message-image-card {
  border: 1px solid rgba(148, 163, 184, 0.36);
  border-radius: 18px;
  background: rgba(241, 245, 249, 0.92);
  min-height: 84px;
  padding: 10px;
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: flex-start;
  gap: 8px;
  text-align: left;
  color: #0f172a;
  cursor: pointer;
}

.support-message-image-card-icon {
  font-size: 1rem;
}

.support-message-image-card-label {
  font-size: 0.78rem;
  font-weight: 600;
  line-height: 1.35;
  word-break: break-word;
}

.support-message-file-list {
  display: grid;
  gap: 8px;
}

.support-message-file-chip {
  border: 1px solid rgba(148, 163, 184, 0.35);
  border-radius: 14px;
  background: #fff;
  min-height: 46px;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 10px;
  align-items: center;
  padding: 8px 10px;
  text-align: left;
  cursor: pointer;
}

.support-message-file-icon {
  font-size: 0.95rem;
}

.support-message-file-text strong {
  display: block;
  color: #0f172a;
  font-size: 0.76rem;
  font-weight: 600;
  word-break: break-word;
}

.support-message-file-text small {
  display: block;
  margin-top: 2px;
  color: #64748b;
  font-size: 0.71rem;
}

.support-image-preview-sheet {
  position: absolute;
  inset: 0;
  z-index: 2;
}

.support-image-preview-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(2, 6, 23, 0.72);
}

.support-image-preview-card {
  position: absolute;
  left: 50%;
  top: 50%;
  transform: translate(-50%, -50%);
  width: min(94vw, 860px);
  max-height: 88vh;
  border-radius: 20px;
  background: rgba(15, 23, 42, 0.98);
  border: 1px solid rgba(148, 163, 184, 0.3);
  box-shadow: 0 20px 52px rgba(2, 6, 23, 0.5);
  padding: 42px 16px 16px;
}

.support-image-preview-close {
  position: absolute;
  top: 10px;
  right: 10px;
  border: 0;
  border-radius: 999px;
  width: 34px;
  height: 34px;
  color: #e2e8f0;
  background: rgba(51, 65, 85, 0.78);
  font-size: 1.1rem;
  cursor: pointer;
}

.support-image-preview-name {
  margin: 0;
  color: #f8fafc;
  font-size: 0.85rem;
  font-weight: 600;
}

.support-image-preview-meta {
  margin: 2px 0 10px;
  color: #cbd5e1;
  font-size: 0.75rem;
}

.support-image-preview-img {
  width: 100%;
  max-height: calc(88vh - 120px);
  object-fit: contain;
  border-radius: 14px;
  background: rgba(15, 23, 42, 0.65);
}

.support-image-preview-loading,
.support-image-preview-error {
  color: #cbd5e1;
  font-size: 0.8rem;
  min-height: 72px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.support-reply-box {
  padding: 8px 16px 0;
}

.support-resolved-note {
  margin: 0;
  padding: 10px 12px;
  border-radius: 12px;
  background: #f8fafc;
  color: #475569;
  font-size: 0.84rem;
}

.support-detail-loading {
  padding: 18px 16px 20px;
}

.support-toast {
  position: fixed;
  left: 50%;
  bottom: calc(24px + env(safe-area-inset-bottom));
  transform: translateX(-50%);
  z-index: 1280;
  display: inline-flex;
  align-items: center;
  gap: 10px;
  max-width: min(90vw, 560px);
  padding: 12px 14px;
  border-radius: 14px;
  border: 1px solid rgba(15, 23, 42, 0.12);
  background: rgba(255, 255, 255, 0.95);
  box-shadow: 0 18px 32px rgba(15, 23, 42, 0.18);
  color: #0f172a;
  animation: supportToastIn 220ms cubic-bezier(0.22, 1, 0.36, 1);
}

.support-toast-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  flex: 0 0 10px;
  background: #38bdf8;
}

.support-toast.is-success .support-toast-dot {
  background: #22c55e;
}

.support-toast.is-error .support-toast-dot {
  background: #ef4444;
}

.support-toast-text {
  font-size: 0.88rem;
  font-weight: 600;
  line-height: 1.35;
}

@keyframes supportFadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}

@keyframes supportSheetIn {
  from {
    opacity: 0;
    transform: translate(-50%, calc(-50% + 16px)) scale(0.985);
  }
  to {
    opacity: 1;
    transform: translate(-50%, -50%) scale(1);
  }
}

@keyframes supportToastIn {
  from {
    opacity: 0;
    transform: translate(-50%, 8px);
  }
  to {
    opacity: 1;
    transform: translate(-50%, 0);
  }
}

@keyframes supportShimmer {
  from {
    background-position: -240px 0;
  }
  to {
    background-position: 240px 0;
  }
}

@keyframes supportPulseUnread {
  0%, 100% {
    transform: scale(1);
    opacity: 1;
  }
  50% {
    transform: scale(1.08);
    opacity: 0.82;
  }
}

/* Dark theme */
body.theme-dark .support-center-hero-card,
body.theme-dark .support-center-quick-chips,
body.theme-dark .support-center-summary-row,
body.theme-dark .support-center-list-card,
body.theme-dark .support-sheet {
  background: rgba(30, 41, 59, 0.96);
  border-color: rgba(148, 163, 184, 0.22);
  box-shadow: 0 20px 56px rgba(2, 6, 23, 0.55);
}

body.theme-dark .support-hero-title,
body.theme-dark .support-ticket-title,
body.theme-dark .support-list-title,
body.theme-dark .support-sheet-title {
  color: #f8fafc;
}

body.theme-dark .support-hero-body,
body.theme-dark .support-ticket-preview,
body.theme-dark .support-empty-body,
body.theme-dark .support-summary-label,
body.theme-dark .support-detail-meta,
body.theme-dark .support-upload-name {
  color: #cbd5e1;
}

body.theme-dark .support-btn-secondary,
body.theme-dark .support-chip,
body.theme-dark .support-ticket-card,
body.theme-dark .support-summary-card,
body.theme-dark .support-field-input,
body.theme-dark .support-icon-btn {
  background: rgba(51, 65, 85, 0.8);
  border-color: rgba(148, 163, 184, 0.25);
  color: #f8fafc;
}

body.theme-dark .support-attachment-picker,
body.theme-dark .support-attachment-item,
body.theme-dark .support-message-file-chip,
body.theme-dark .support-message-image-card {
  background: rgba(30, 41, 59, 0.92);
  border-color: rgba(148, 163, 184, 0.28);
}

body.theme-dark .support-attachment-dropzone,
body.theme-dark .support-attachment-progress-track {
  background: rgba(51, 65, 85, 0.45);
  border-color: rgba(148, 163, 184, 0.28);
}

body.theme-dark .support-attachment-name,
body.theme-dark .support-message-file-text strong,
body.theme-dark .support-message-image-card-label {
  color: #f8fafc;
}

body.theme-dark .support-attachment-size,
body.theme-dark .support-attachment-help,
body.theme-dark .support-attachment-status,
body.theme-dark .support-message-file-text small {
  color: #cbd5e1;
}

body.theme-dark .support-btn-primary {
  background: #f8fafc;
  color: #0f172a;
}

body.theme-dark .support-status-pill.is-open {
  background: rgba(37, 99, 235, 0.24);
  color: #bfdbfe;
}

body.theme-dark .support-status-pill.is-waiting-you {
  background: rgba(217, 119, 6, 0.23);
  color: #fde68a;
}

body.theme-dark .support-status-pill.is-waiting-support {
  background: rgba(109, 40, 217, 0.24);
  color: #ddd6fe;
}

body.theme-dark .support-status-pill.is-resolved {
  background: rgba(22, 163, 74, 0.25);
  color: #bbf7d0;
}

body.theme-dark .support-status-pill.is-closed {
  background: rgba(71, 85, 105, 0.36);
  color: #cbd5e1;
}

body.theme-dark .support-message-row.is-support .support-message-bubble {
  background: rgba(71, 85, 105, 0.62);
  color: #e2e8f0;
}

body.theme-dark .support-message-row.is-household .support-message-bubble {
  background: rgba(14, 116, 144, 0.45);
  color: #e0f2fe;
}

body.theme-dark .support-skeleton-row,
body.theme-dark .support-skeleton-card {
  background: linear-gradient(
    90deg,
    rgba(148, 163, 184, 0.16) 0%,
    rgba(148, 163, 184, 0.3) 40%,
    rgba(148, 163, 184, 0.16) 100%
  );
  background-size: 240px 100%;
}

body.theme-dark .support-toast {
  background: rgba(15, 23, 42, 0.95);
  border-color: rgba(148, 163, 184, 0.24);
  color: #f8fafc;
}

/* Responsive */
@media (max-width: 767px) {
  .support-center-shell {
    padding: 12px;
    gap: 12px;
  }

  .support-center-hero-card,
  .support-center-quick-chips,
  .support-center-summary-row,
  .support-center-list-card {
    border-radius: 20px;
    padding: 14px;
  }

  .support-summary-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-sheet {
    width: calc(100% - 16px);
    top: auto;
    bottom: 8px;
    transform: translate(-50%, 0);
    max-height: 92vh;
    border-radius: 20px;
    animation: supportSheetInMobile 260ms cubic-bezier(0.22, 1, 0.36, 1);
  }

  .support-toast {
    width: calc(100% - 16px);
    max-width: none;
    border-radius: 12px;
  }

  .support-attachment-item {
    grid-template-columns: 44px minmax(0, 1fr);
  }

  .support-attachment-actions {
    grid-column: 1 / -1;
    flex-direction: row;
    justify-content: flex-end;
  }

  .support-message-image-grid {
    grid-template-columns: 1fr;
  }

  .support-image-preview-card {
    width: calc(100% - 16px);
    padding-top: 40px;
  }
}

@media (max-width: 479px) {
  .support-hero-actions .support-btn {
    width: 100%;
  }

  .support-field-upload-row {
    grid-template-columns: 1fr;
  }
}

@media (min-width: 1024px) {
  .support-center-shell {
    padding: 20px;
    gap: 18px;
  }
}

@keyframes supportSheetInMobile {
  from {
    opacity: 0;
    transform: translate(-50%, 12px) scale(0.992);
  }
  to {
    opacity: 1;
    transform: translate(-50%, 0) scale(1);
  }
}

@media (prefers-reduced-motion: reduce) {
  .support-center-hero-card,
  .support-center-quick-chips,
  .support-center-summary-row,
  .support-center-list-card,
  .support-btn,
  .support-chip,
  .support-summary-card,
  .support-ticket-card,
  .support-sheet,
  .support-sheet-backdrop,
  .support-toast,
  .support-unread-dot {
    animation: none !important;
    transition: none !important;
  }
}

/* ── Phase 7: Support unread badge (System nav) — uses global `.nav-badge` from styles.css */
.nav-link[data-page='supportCenter'] {
  display: inline-flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 4px 6px;
  max-width: 100%;
}

.nav-link[data-page='supportCenter'] .nav-inline-label {
  flex: 1 1 auto;
  min-width: 0;
}

#supportCenterUnreadBadgeNav.nav-badge {
  flex-shrink: 0;
  align-self: center;
  line-height: 1.1;
  text-align: center;
}